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Refunds will not be accepted unless products arrive damaged by USPS or spoiled. In all cases, spoilage is absolutely possible, and with some products, common. Please email me at heartandbloom@gmail.com for all questions/concerns, if spoilage occurs or the package is damaged, simply let me know what was damaged/ruined and I will reship, of course, for free. By purchasing these products you understand that they have not been evaluated by the FDA, and therefore their benefits are subjective. The body is a system, and herbs will only support a system already headed in the right direction, they cannot cure or treat any diseases. Heart + Bloom does not accept returns or process refunds for disatisfaction with flavor or results or spoilage due to improper storage. All sales are final.